Conflict resolution is an essential aspect in everybody’s life regardless of their age and station in life. Group conflicts arise in the workplace from differences in ideas and opinions from employees. Families fighting within themselves are equally a depiction of conflict, and for progressive growth, efficiency in handling such disputes is paramount. A key element that enables successful conflict resolution in the workplace is emotional intelligence. Emotional Intelligence can be useful to recognize and regulate self and others’ emotions and hence can be used to solve conflicts. This article explores the role emotional intelligence plays in resolving conflicts and provides insights into how it can be applied in different scenarios. Read more...

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